995bet's Privacy Policy
Protecting your personal information is very important to us. This policy describes what information 995bet collects, how it is used, and how securely your data is stored.
This Privacy Policy ("Policy") applies to all users of the 995bet platform. By opening an account on 995bet or using our services, you agree to the terms of this Policy. This Policy is related to and complements our Terms and Conditions.
We are committed to protecting the privacy of your information. 995bet maintains the highest standard of data protection for users in Bangladesh.
Data Collection — What Information We Collect
995bet collects the following types of information. This information is used solely for the purpose of providing services and is not shared with any unauthorised third party.
1.1 Information Collected at Registration
When you create an account on 995bet, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address
- National ID information (when identity verification is required)
- Password (stored in encrypted form)
1.2 Financial Transaction Information
Your bKash, Nagad, or Rocket mobile banking information is processed for deposits and withdrawals. However, 995bet never stores your full account PIN or password — only transaction records are kept.
1.3 Automatically Collected Information
When you use 995bet, certain information is collected automatically:
- Device type, operating system, and browser version
- IP address and geographic location
- Session duration and page visit patterns
- Data obtained through cookies and similar tracking technologies
Purpose of Data Use
Collected information is used for specific and lawful purposes. 995bet never uses your information unnecessarily.
2.1 Service Provision and Operation
- Opening, verifying, and managing accounts
- Processing deposits and withdrawals
- Activating bonuses and promotions
- Keeping gaming services running and resolving technical issues
2.2 Security and Fraud Prevention
We analyse your information to protect your account from unauthorised access and to detect any form of fraud or suspicious activity on the platform. This is a security measure carried out in the interest of all users.
2.3 Customer Support
995bet's 24/7 live chat and email support team uses your account information to resolve your requests or complaints. This information is only visible to the relevant support representatives.
2.4 Legal Compliance
Under applicable laws and regulations, it may sometimes be mandatory to retain or disclose certain information. In such situations, 995bet always follows the requirements of the law.
Important: 995bet never sells your information to third parties for advertising or marketing purposes. Your personal information is not a commercial product.
Data Sharing and Third Parties
995bet shares information with specific third parties only in limited and necessary situations. Those situations are described below:
3.1 Payment Processors
The technical infrastructure of bKash, Nagad, and Rocket is used to process deposits and withdrawals. These providers receive only the information needed to handle transactions and operate under their own privacy policies.
3.2 Technology Service Providers
We work with trusted technology partners for game software, server infrastructure, and security systems. Only the information necessary for the work is shared with these partners, and they are bound by confidentiality agreements.
3.3 Legal Authorities
Relevant information may be disclosed on the basis of a valid legal order or request from authorities. 995bet always respects its legal obligations.
3.4 International Data Transfers
For technical reasons, data may sometimes be stored on servers in other countries. In such cases, 995bet ensures that adequate data protection measures are in place in the relevant country and that data is handled securely.
Data Retention and Security
4.1 Retention Period
All information is retained while your account is active. Even after an account is closed, information related to legal and financial records is retained for a specified period. Once that period ends, the information is securely deleted.
4.2 Technical Security Measures
995bet has put the following technical measures in place to keep your information secure:
- SSL (Secure Socket Layer) encryption — active on all data transfers
- Encrypted storage in databases
- Two-factor verification (OTP-based login)
- Automated system for detecting unusual activity
- Regular security audits and vulnerability testing
4.3 Administrative Controls
Only authorised staff can access user information, and they are given access limited to only what is needed to carry out their responsibilities. All access is logged and retained on record.
In the event of any security breach, 995bet will notify affected users as quickly as possible and take the necessary protective measures.
Cookies and Tracking Technology
995bet uses cookies and similar technologies to keep the website and app running smoothly.
5.1 Types and Uses of Cookies
- Essential Cookies: Used to maintain login sessions and manage security tokens — disabling these will prevent the site from functioning properly.
- Functional Cookies: Used to remember your preferences and settings (such as language and notifications).
- Analytical Cookies: Used to understand how users navigate the site, which helps improve our services.
5.2 Cookie Controls
You have the option to accept or reject cookies from your browser settings. Keep in mind, however, that disabling essential cookies may limit some core features of the platform.
User Rights
As a 995bet user, you have several rights regarding your own information.
6.1 Right to View and Correct Information
You can log in to your account at any time to view your stored information. If any information is incorrect, you can request that it be corrected. Changing core identity information such as name or date of birth may require identity verification.
6.2 Right to Delete Information
If you request account closure, 995bet will delete information not subject to legal obligations within a set timeframe. However, financial transaction records must be retained for a specified period.
6.3 Right to Opt Out of Marketing Communications
If you do not want to receive promotional messages or notifications, you can turn them off in your account settings. Essential messages related to transactions and security will continue to be sent.
6.4 Right to Data Portability
You can request a copy of your account information. Please contact customer support for this.
Any responsible gaming requests, such as self-exclusion or setting deposit limits, are described in detail on our Responsible Gaming page.
Protection of Minors
995bet strictly enforces a 21+ age policy. It is strictly prohibited for anyone under the age of 21 to open an account or use the services.
Age is verified at registration, and in cases of doubt, identity document verification may be requested. If an account belonging to a minor is identified, that account is immediately closed and all deposited funds are returned.
We do not knowingly collect any information from minors. If it becomes known that such information has been collected, it will be deleted immediately.
Policy Changes and Updates
995bet may update this Privacy Policy from time to time. For significant changes, we will notify users in the following ways:
- An SMS or app notification will be sent to the registered mobile number
- A notice will be displayed on the website
- The update date will be noted at the top of this page
If you continue using the services after a new policy takes effect, you will be considered to have accepted the updated policy. For more information about 995bet, read our About Us page.
If you object to any change, please request account closure before the change takes effect. Continuing to use the services means you agree to the updated terms.
Dispute Resolution and Applicable Law
Any dispute relating to this Privacy Policy will first be addressed through direct discussion. If you have a complaint about a privacy breach, please contact customer support — we aim to respond within 72 hours.
This Policy is consistent with applicable laws and regulations. If any legal conflict arises, it will be resolved in accordance with the provisions of those laws.
For answers to common questions, see our FAQ section, where common questions about accounts, payments, and privacy are answered.
Privacy Contact
If you have any questions about this Policy or any requests regarding your information, please contact our dedicated support team. We provide assistance in both Bengali and English.